Refund policy
Last updated 1 September 2026
All sales are final. Viasterra gives you a longer and more honest evaluation window than most software — 60 days and 100 entries, whichever takes longer — specifically so you have real time to decide before spending anything.
Why there is no refund window
The free trial is the refund window. By the time you are asked to pay, you have had at least two months and at least a hundred pages with the whole application — not a limited version, not a preview. Nothing is held back during that time, and the app reminds you to save a copy of your writing before the window closes.
There is also nothing on our side that can fail and cost you access. No account to be locked out of, no server to go down, no subscription to lapse. Once the license is on your device, it keeps working whether or not we are still here.
If something goes wrong with the purchase itself
That is a different thing entirely, and we will sort it out. A license key that never arrived, a key that will not accept, a payment taken twice — write to support@viasterra.com with the order number from your receipt and we will fix it or refund it.
What we do not refund is a change of mind after the free window has already run its course.
What happens to your writing
Nothing, in every case. Your journal is on your device and no decision about payment touches it. Everything you have written stays readable, searchable and exportable — before a purchase, after one, and if you never make one. Use Export in the app's settings whenever you want the file; it is yours either way.
Gumroad
Gumroad is the merchant of record for your purchase, which means they are the seller for tax and payment purposes and their own terms apply to the transaction alongside this policy. A refund request raised with them is decided by them, under their rules rather than ours.